Please note that Express Mail Service (EMS) is only available for the following 53 countries as listed below. For the rest of the world the only option is Registered Airmail with estimated arrival time 2 - 4 weeks.

Clove Cigarettes Store using diffrent packing and shipping method for: Australia, Austria, Czech Republic, France, Germany, New Zealand and Switzerland. We split your package, If you order more than a slof without additional shipping cost charged. this mean we packing one slof per parcel for you.

Please remember that you must mention your complete a valid shipping address while registering and placing orders. If the address is incomplete, you may not qualify for a refund as we are helpless in case of refund claims for orders which show incomplete shipping address. Always double check your postal code, city, state, street name, and building number. The more descriptive address you give, the less the trouble you would face at the time of delivery.

All orders will be dispatched after our payment processor has notified us of the purchase. All delivery dates are given in good faith and delays are the responsibility of the courier or the post service used. Confirmation of any loss by the courier or by the post can only be verified after a period of thirty days after dispatch.

The parcels are collected by Indonesian Post at 10 a.m. West Indonesian Time (UTC/GMT +7). Orders received after 10 a.m. are sent on the next business day. Orders received on Saturdays, Sundays and Indonesian public Holidays are sent on the first working day following reception.

For more information about shipping or order inquiries please e-mail our online 24 hours customer support at info@clovecigarettesstore.com or via phone please call us at +62-8155-8004762.

You can track online your parcel shipped via EMS website or contact your local post office. Please note that before your parcel get into the customs of your country, the tracking is possible only from the Indonesian Post Office.

The package will arrive within 3 - 14 business days, depend on the destination, for express shipping. Please notice that in some rare occasions it may take 21 - 28 business days. And 10 - 28 business days for regular shipping.

All of your package is carefully packed and sealed in a specially designed box to ensure your product that's no damage and safe..Please be advised that if you use forwarding address, the delivery time can take longer.

For express shipping, you will be provided with tracking number and you could always monitoring to see what really happens to your package at your government post office.